Blog posts from our staff with current issues and some tips & tricks!

We have various email clients here from Thunderbird to MS Outlook and many smart devices, and will be adding all major email clients, if yours is missing from here please contact us and we will gladley provide the instructions.

There has been several simple common issues with IMAP and various flavours of MS Outlook that has caused inconviences to a lot of people. We have gathered a few solutions and simple hints and tips here. If you have any others or would like to share yours please contact us and we will update this.

How to manage your email account for your company.


Link to the Email Admin Management Site


How to Set up Your Auto Responder


Any questions please comment or email


Here we will show you how to manage your existing email:

from adding new email accounts 

Changing Passwords

Creating Alias email addresses

Setting Vacation messages

Checking the Log file of the admin address.



Step one

Go to and click on the the large admin Icon


From here then you put in your username and password for the admin section, if you do not have a password, then request this by sending an email to 


But for the purposes of this demonstration you have your username and password. Type this in remembering that both are case sensitive.


Once you have successfully logged in then you can start to manage the email account.


Now that you have successfully logged in you are greeted with a number of options:


Domain List

Virtual List

Virtual List

Add Mailbox

Add Alias

Add Alias Domain

Send Email


View Log




List your aliases and mailboxes. You can edit / delete them from here.

Add Alias

Create a new alias for your domain.

Add Mailbox

Create a new mailbox for your domain.

Send Email

Send an email to one of your newly created mailboxes.


Change the password for your admin account.

View Log

View the log files.


Logout from the system

For the purposes of this video we will only concentrate on the creation of a new email account!


Step Two


Here you will need the following:

Desired email address

preferred password, we STRONGLY advise you choose a strong password as this is the first part of your on-line security, you do not give your bank pin put to people so please don't make it easy for the hackers to get in to your email account! We advise using a strong random password and here is an excellent site to help generate one

List of any Aliases that you may wish to add (another email address that will go to the one account, or other accounts!


So you know the email address that you want to set up, and you have generated the password and the optional alias required, NOW you are ready.


Step Three

Select Add MailBox 


Here you are asked to enter the required initial information

Username WHICH IS the email address, 

the password (you are requested to type this in twice) and the 

Name of the account (this is optional)

The Active and Send Welcome mail tick boxes are always ticket, but you can always untick them if you wish and it will not send the email and not make the account active at that time to receive email, but will allow you to create and log in.


Once you have completed the form then click Add Mailbox

This then creates the email account and its ready for use. N


Step Four

You also want to create an alias for the email account so as some people may have type in a different spelling of the email address, here you then click on the Virtual List at the top navigation and you are greated with all the email addresses 


The first section is the Aliases, it is here you will click the Add Alias,

You are then greeted with the page where you can type in the alias and the email address or addresses that the system will accept.


You can also create a Catch-all alias to go to a specific account, but remember this will drastically increase the number of spam messages that you will receive.


when you are finished just click Add Alias and you are finished.


The next video is how to set an away message on an email address!

Online help and guides, from IMAP issues, hints tips and configuring your email client, connecting to our SFTP server and our CMS systems.

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Development & Delivery of Deliverable's

Development Future Business shall use its commercially reasonable efforts to develop the Web Site in accordance with the specification Documentation. Future Business shall first prepare a design for the Web Site. This design may include drawings of the user interface, a schematic of how to navigate the Web Site, a list of hyperlinks and other components. All development work will be performed by Future Business or its employees at Future Business offices, or by Future Business independent contractors. At regular and agreed intervals following execution of this Agreement the parties shall discuss progress in Web Site delivery, including all tasks completed and problems encountered relating to development and testing of the Web Site. During such discussion or meeting, Future Business shall advise the Client of any recommended changes with respect to remaining phases of development in view of Future Business's experience with the completed development.

Delivery: Future Business shall use its reasonable endeavors to deliver the components of the Web Site within the times specified in the Timetable and in accordance with the Specification Documentation. However, time shall not be of the essence in this matter.

Manner of Delivery: Future Business agrees to comply with reasonable requests of Client as to the manner of delivery of components of the Web Site, which may include delivery by electronic means.

Delivery of Source Materials: Where agreed between the parties in writing, but in no event earlier than delivery of the final version of the Web Site and payment of Development Services Charges due and payable, Future Business shall deliver to the Client the agreed Source Materials.

Client Supplied Content: Future Business is not responsible for any errors displayed in content supplied by client. Once site has launched all content has been deemed approved by client and fit for public consumption.

Web Site Support:. Future Business agrees to provide Client with the Support Services stated to maintain and update the Web Site on the World Wide Web during the Warranty Period at no cost to Client. Such assistance shall not exceed sixteen (16) hours per calendar month. The Support Services shall not include the provision of Enhancements to the Web Site.

Maintenance Period: After the expiration of the Warranty Period, Future Business agrees to provide the Client with the Services stated in Invoice and Order document, where indicated on the front page of this Agreement, for the term set out ("the Maintenance Period" available online) in consideration of the applicable Charges set out. Maintenance shall not include the development of Enhancements to the Web Site.

Enhancements: During the Maintenance Period, if the Client wishes to revise or modify the Web Site, it may request that Future Business provides such Enhancements. Such services shall be provided on a time and materials basis at Future Business's then current list price.

Intellectual Property Rights

Future Business acknowledges and agrees that except as stated in Clause 4.1(b), the Web Site Content and Documentation, including but not limited to images, graphic user interface, source and object code, of the Web Site are and shall be the property of the Client. Except as provided in Part B, Clause 4.1(b), Future Business hereby assigns, conveys and otherwise transfers to the Client, all Intellectual Property Rights in and to the Web Site Content and Documentation. The Client shall be responsible for payment of any stamp duty arising on the transfer of Intellectual Property Rights set out in this Part B, Clause 4.1(a).

4.1(b)All Intellectual Property Rights, of whatever nature, in Future Business proprietary and third party materials, software and documentation, including, but not limited to, the Documentation, used in the provision of the Services, shall vest in and remain vested in Future Business and/or its third party suppliers, as appropriate.

License to use Web Site Content and Client Content: The Client grants to Future Business a nonexclusive, worldwide license to reproduce and modify Client Content as necessary for the purpose of use, development and maintenance of the Web Site.

Internet Access Where Future Business is not hosting the Web Site, as part of contract; the Client shall be responsible for obtaining access to the Internet through an ISP. Future Business shall not be responsible for such access and shall not be considered a party to the agreement between ISP and Client. The ISP will not be a party to this Agreement nor will it be a third party beneficiary of this Agreement.

Licenses to Third-Party Content: The Client shall be responsible for obtaining and paying for any necessary licenses and authorisations to use third-party content in the Web Site.

Licenses to Development Tools: Future Business shall be responsible for obtaining licenses for and paying license fees for any Development Tools used in this project that are not proprietary to the Future Business.

Hosting Services

Future Business shall provide the Client with the Hosting Services, for hosting of the Web Site, and/or such other Web Sites agreed between the parties in writing, on the World Wide Web portion of the Internet.

Future Business shall provide the Hosting Services so that the Web Site, and/or such other web sites agreed between the parties in writing, is accessible to third parties via the World Wide Web portion of the Internet. Future Business shall provide only the Hosting Services pursuant to this Part C and any tasks not expressly set forth herein shall constitute additional services. Additional services shall require the agreement of both parties in writing and shall attract additional charges.

Term, Suspension & Termination

The Hosting Services shall commence on the date set out in invoice and shall continue in effect for the term set out therein, unless earlier terminated as provided for. In the event that this does not set out a fixed term, the Hosting Services shall be provided for recurring periods of twelve months each, subject to the right of either party to terminate the Hosting Services upon not less than sixty (60) days prior notice, to take effect at the expiry of the twelve monthly period then in effect. In the event of such termination Future Business shall not be obliged to repay or reimburse the Client for any advance payment of Charges.

Breach by the Client of its obligations set out, shall entitle Future Business to terminate the Hosting Services forthwith upon service of written notice.

Upon receipt of Invoice client is obliged to respond with any corrections within 15 days otherwise the Invoice is deemed correct where services have been delivered.

If Future Business withhold services for payment reasons then there will be a reconnection Fee of €25 per service reconnected.

Where an account has not been paid for over 90 days after renewal term, then there may be an application of Google Adwords on the website or domain.

Payment Terms

Future Business offer in certain case's payment terms to facilitate the development and payment for systems over an agreed period of time. Where payment of such an agreement falls down due to non honor of an agreement, it is within the right for Future Business to demand full payment of the complete balance and failure to do so within 7 working days can incur penalty interest of 1.75% per month.

Once an invoice has been issued by Future Business the client has then a full 30 day period from date of invoice to dispute the invoice or raise query. After this event the invoice is deemed valid and no further dispute will be entertained. There is a further 30 days period (total of 60 days from date of invoice then it must be paid in full or an arrangement entered into that is agreeable to both parties.

All invoices not paid within a 90 day period will then be charged interest (from that date on) of 2% above the standard overdraft rate of Bank of Ireland at the time of issue.

Outstanding invoices and statements are issued via email every week to the designated account by the client, if clients wish to receive an invoice or statement by post then there will be a €1 paper handling charge per transaction.

Future Business reserve the right where services have not been paid for website development and or maintenance for over 6 months to retain ownership of said domain and site until this has been paid. After 12 months of nonpayment and we continue the services the said website and domain if we continue to pay for the renewal of them will be deemed to be the ownership of Future Business unless otherwise stipulated. This will be in lieu of payment and go towards the reduction of the debt.

General Web Development - Normal terms are where we take a deposit of 50% upon commission, then on launch of beta there is 25% and final payment of 25% of agreed upon launch of the site. Any edits or changes on the web development process that is changed from the original agreed specification may encur additional charges, and again these must be paid prior to the site going live. 

We will be preparing some sample guides on the does and dont's of getting your site online and how best to choose them going forward.

FutureMail Group ware is our Email, Calendaring, Task and Contacts. This sites between our FutureMail solution and your devices of choice to manage your email, calendars and contacts. Think of it as an alternative to Microsoft Exchange.  With was build on the SOGo engine.

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